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Frequently Asked Questions

How long is my approval valid for?

Approvals are valid for 30 days. Once that time period expires, you are welcome to reapply.

Can I increase my approval amount?

Once you’re approved, you’re approved for the maximum amount based on your financial background. Therefore, the amount cannot be increased.

Can I pay this off early?

Yes, there are no pre-payment penalties. If you have accrued interest and pay your balance off early, you will avoid extra interest charges.

Does my 0% APR offer expire?

No, if you’re eligible for a 0% APR offer, it doesn’t expire for the current approval. For example: If you were approved for a 6 month term with 0%, this promotion is valid until the end of term as long as you stay current with your payments.

How much is my down payment and when is it due?

Once you input your purchase price, you’ll be provided with the options you have for down payment. It is due when the merchant confirms they will need the funds in order to move forward with your services. Remember to bring your bank issued debit card when you are ready for checkout.

How are refunds handled?

Please refer to the refund policies put in place by the finance company. We cannot initiate a refund without their approval. Once the finance company authorizes a refund we will deposit the refunded amount (full or partial) into your account. Your account status and loan balance are adjusted accordingly. If a partial refund is issued, your loan amount will be adjusted to reflect your new remaining balance. If a refund is issued in full, any payments made on your loan will be returned to you..

Does the finance company report to the credit bureaus?

Yes, this information may be reported to Equifax or one of the major credit bureaus

Can missing payments hurt my credit?

Once you are approved the loan information about your account may be reported to the consumer reporting agencies. Loans that are marked as delinquent may have a negative impact on your credit score.

Manage My PlanManage your payment plans inside the Client Portal.

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